Privacy Policy

NutriFlex is a SmartPack PTY Ltd brand. SmartPack respects your privacy. Callouts like this summarise our privacy policy and contain the most important and relevant points for you. Please read the full privacy policy because it applies to you.

Introduction

NutriFlex is a SmartPack brand. We are SmartPack (Pty) Ltd (Registration number 2014/060935/07), and this is our plan of action for protecting your privacy. We respect your privacy and take the protection of personal information very seriously.

The purpose of this policy is to describe how we collect, store, use, and protect information that can be associated with you or another specific natural or juristic person and can be used to identify you or that person (personal information).

Audience

This policy applies to you if you are:

a visitor to our website; or
a customer who has ordered or requested the goods or services we provide online or in-store.

Personal information

Personal information includes:

certain information that we collect automatically when you visit our website;
certain information collected on registration (see below);
certain information collected on submission; and
optional information that you provide to us voluntarily (see below);

but excludes:

information that has been made anonymous so that it does not identify a specific person;
permanently de-identified information that does not relate or cannot be traced back to you specifically;
non-personal statistical information collected and compiled by us; and
information that you have provided voluntarily in an open, public environment or forum, including any blog, chat room, community, classifieds, or discussion board (because the information has been disclosed in a public forum, it is no longer confidential and does not constitute personal information subject to protection under this policy).

Common examples

Common examples of the types of personal information which we may collect and process include your:

identifying information – such as your name, date of birth, or identification number of any kind;
contact information – such as your phone number or email address;
address information – such as your physical or postal address; or
financial information – such as your bank account details.

Acceptance

Acceptance required

You must accept all the terms of this policy when you order our goods or request our services. If you do not agree with anything in this policy, you may not order our goods or request our services.

Legal capacity

You may not access our website, order our goods, or request our services if you are younger than 18 years old or do not have the legal capacity to conclude legally binding contracts.

Deemed acceptance

By accepting this policy, you are deemed to have read, understood, accepted, and agreed to be bound by all its terms.

Your obligations

You may only send us your personal information or the information of another data subject where you have their permission to do so.

Changes

We may change the terms of this policy at any time by updating this web page. We will notify you of any changes by placing a notice in a prominent place on the website or sending you an email detailing the changes we have made and indicating the date they were last updated.

If you disagree with the changes, you must stop using the website and our goods or services.

If you continue to use the website or our goods or services following notification of a change to the terms, the changed terms will apply to you, and you will be deemed to have accepted those updated terms.

Collection

On registration

Once you register on our website, you will no longer be anonymous to us. You will provide us with certain personal information when you register on our website.

This personal information will include:

your name and surname;
your email address;
your telephone number;
your postal address or street address; and
your username and password.

We will use this personal information to fulfil your account and provide additional services and information to you as we reasonably think appropriate and for any other purposes set out in this policy.

On order or request

When you order our goods or request our services from us, you will be asked to voluntarily provide us with additional information (goods or services information).

From browser

We automatically receive and record internet usage information on our server logs from your browser, such as your Internet Protocol address (IP address), browsing habits, click patterns, version of software installed, system type, screen resolutions, colour capabilities, plug-ins, language settings, cookie preferences, search engine keywords, JavaScript enablement, the content and pages that you access on the website, and the dates and times that you visit the website, paths taken, and time spent on sites and pages within the website (usage information).

Please note that other websites visited before entering our website might place personal information within your URL during a visit to it, and we have no control over such websites. Accordingly, a subsequent website that collects URL information may log some personal information.

Cookies

We may place small text files called ‘cookies’ on your device when you visit our website. These files do not contain personal information, but they include a unique identifier allowing us to associate your personal information with a specific device.

These files serve several useful purposes for you, including:

granting you access to age-restricted content;
tailoring our website’s functionality to you personally by letting us remember your preferences;
improving how our website performs;
allowing third parties to provide services to our website; and
helping us deliver targeted advertising where appropriate in compliance with the applicable laws.

Your internet browser generally accepts cookies automatically, but you can often change this setting to stop accepting them. You can also delete cookies manually. However, no longer accepting cookies or deleting them will prevent you from accessing certain aspects of our website where cookies are necessary. Many websites use cookies, and you can find out more about them at www.allaboutcookies.org.

Third-party cookies

Some of our business partners use their cookies or widgets on our website. We have no access to or control over them. Information collected by any of those cookies or widgets is governed by the company’s privacy policy that created it and not by us.

Web beacons

Our website may contain electronic image requests (called a single-pixel gif or web beacon request) that allow us to count page views and access cookies. Any electronic image viewed as part of a web page (including an ad banner) can act as a web beacon. We use this information collected from our site and share it with our advertising platforms to carry out marketing initiatives. All the information we share is encrypted, and we make sure that our third-party service providers comply with relevant data protection laws. In addition, we may provide this information, including identifiers that allow our advertising platforms to deliver targeted online advertising on social media and websites.

Optional details

You may also provide additional information to us voluntarily (optional information). This includes content or products that you decide to upload or download from our website or when you enter competitions, take advantage of promotions, respond to surveys, order certain additional goods or services, or otherwise use our website’s optional features and functionality.

Recording calls

We may monitor and record any telephone calls you make unless you specifically request us not to.

Purpose for collection

We may use or process any goods or services or optional information that you provide us for the purposes you indicated when you agreed to provide it. Processing includes gathering your personal information, disclosing it, and combining it with other personal information.

We generally collect and process your personal information for various purposes, including:

goods or services purposes – such as collecting orders or requests for and providing our goods or services;
marketing purposes – such as pursuing lawful related marketing activities;
business purposes – such as internal audit, accounting, business planning, joint ventures, disposals of business, or other proposed and actual transactions; and
legal purposes – such as handling claims, complying with regulations, or pursuing good governance.

We may use your usage information for the purposes described above and to:

remember your information so that you will not have to re-enter it during your visit or the next time you access the website;
monitor website usage metrics such as the total number of visitors and pages accessed; and
track your entries, submissions, and status in any promotions or other activities in connection with your website usage.

Consent to collection

We will obtain your consent to collect personal information:

in accordance with applicable law;
when you provide us with any registration information or optional information.

Use

Our obligations

We may use your personal information to fulfil our obligations to you.

Messages and updates

We may send administrative messages and email updates to you about the website. In some cases, we may also send you primarily promotional messages. You can choose to opt out of promotional messages.

Disclosure

Sharing

We may share your personal information with the following:

other divisions or companies within the group of companies to which we belong provide joint content and services like registration for transactions and customer support to help detect and prevent potentially illegal acts and violations of our policies and to guide decisions about our products, services, and communications (they will only use this information to send you marketing communications if you have requested their goods or services);
an affiliate, in which case we will seek to require the affiliates to honour this privacy policy;
our goods or services providers under contract who help provide specific goods or services or help with parts of our business operations, including fraud prevention, bill collection, marketing, or technology services (our contracts dictate that these goods or services providers only use your information in connection with the goods or services they supply or services they perform for us and not for their benefit);
credit bureaus to report account information, as permitted by law;
banking partners as required by credit card association rules for inclusion on their list of terminated merchants (if you utilise the services to receive payments and you meet their criteria);
our third-party suppliers who provide us with their goods; and
other third parties who provide us with relevant services where appropriate (for example, our couriers).

Regulators

We may disclose your personal information as required by law or governmental audits.

Law enforcement

We may disclose personal information if required:

by a subpoena or court order;
to comply with any law;
to protect the safety of any individual or the general public; and
to prevent violation of our customer relationship terms.

No selling

We will not sell personal information.

No personal information will be disclosed to anyone except as provided in this privacy policy.

Marketing purposes

We may disclose aggregate statistics (information about the customer population in general terms) about the personal information to advertisers or business partners.

Employees

We may need to disclose personal information to our employees that require personal information to do their jobs. These include our responsible management, human resources, accounting, audit, compliance, information technology, and other personnel.

Change of ownership

If we change ownership, or a merger with, acquisition by, or sale of assets to another entity, we may assign our rights to the personal information we process to a successor, purchaser, or separate entity. We will disclose the transfer on the website. If you are concerned about your personal information migrating to a new owner, you may request us to delete your personal information.

Security

We take the security of personal information very seriously and always do our best to comply with applicable data protection laws. Our hosting company will host our website in a secure server environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders. We authorise access to personal information only for those employees who require it to fulfil their job responsibilities. In addition, we implement disaster recovery procedures where appropriate.

Accurate and up to date

We will try to keep the personal information we collect as accurate, complete and up-to-date as is necessary for the purposes defined in this policy. From time to time, we may request you to update your personal information on the website. You can review or update any personal information we hold on you by accessing your account online, emailing us, or phoning us. Please note that to protect you better and safeguard your personal information, we take steps to verify your identity before granting you access to your account or making any corrections to your personal information.

Retention

We will only retain your personal information for as long as it is necessary to fulfil the purposes explicitly set out in this policy unless:

retention of the record is required or authorised by law; or
You have consented to the retention of the record.

We will continue to abide by our non disclosure obligations during retention and will not share or sell your personal information.

We may retain your personal information in physical or electronic records at our discretion.

Transfer to another country

We will not transfer any personal information across a country's border without your prior written consent.

Updating or removing

You may choose to correct or update the personal information you have submitted to us by clicking the relevant menu on any of the pages on our website or contacting us by phone or email.

Limitation

We are not responsible for, give no warranties, nor make any representations regarding the privacy policies or practices of linked or any third-party websites.

Enquiries

If you have any questions or concerns arising from this privacy policy or how we handle personal information, please download and read our Privacy Complaints Policy manual.